Testimonials
"…Jouvence Cream has
been shown to greatly
improve scars and stretch
marks. It is an effective
product that aids the
cicatrization and
blemished skin…."
Dr. Thomas H., MD, TN
Additional Information ›
Info
Order on line:
To place an order on our website, please use our secured shopping system, a security protocol industry standard SSL technology (Secure Socket Layer 128-Bits Encryption Technology), and enter your credit card information.
If you have questions regarding your order and any of our products and services, you can email us 24 hours a day, 7 days a week, at info@jeandaveze-usa.com.
Order by Phone
To place an order by phone, for advice on skincare, or to ask questions about our products, returns, exchanges, or other inquiries, please call: (706) 413 3802 between 9 am and 5 pm EST Monday through Friday.
Methods of Payment
We accept Visa, MasterCard, American Express & Discover.
* For your security, your billing name and address must match that of the credit card used for payment.
We may cancel or place on hold any order that does not match these criteria.
Shipping and Delivery Time
- Standard shipping is by USPS Priority Mail w/delivery confirmation. Delivery time is 2-3 days from shipping date.
- Most orders are shipped within one to two business days from when the order is received.
- Free shipping for United States, for all orders over $50.00. Otherwise, standard shipping cost is min $4.60.
International Orders
- International orders are shipped in 2 to 3 business days after your order is processed
- Standard international shipping cost with USPS is min $8.50. International express shipping with USPS International Express Mail is min $16.95.
- International order may be subject to local import duties and taxes once the shipment reaches your country.
- International orders will be shipped only to the cardholders’ address.
Please consult us for other international shipping charges.
Damage Claims
If your order or part of your order arrives damaged, please email us immediately before you return the product, so that we can notify the
Carrier and file a damage claim. Please keep all packaging materials for seven business days after notifying us and a replacement will be
sent to you promptly.
Our Customer Service Policy
Jean d'Aveze Usa’s company policy is excellence in customer care. We offer you the best and most effective skin care products in the most
convenient shopping experience. If you have a problem or concern with your purchase, please contact us and we will address it promptly
and professionally.
High Quality Product Guaranty
We guarantee our Jean d'Aveze skin care products with the highest quality and the best ingredients available. We have a commitment to Jean d’Aveze Paris’s reputation established since 1950 for top quality, effective products, excellent value and authenticity.
Our responsibility is limited to the replacement of the product shipped. Our product liability is limited to the value of the product purchased.
Genuine Product Guaranty
We guarantee that all products displayed and sold are 100% original genuine products, laboratory tested, quality controlled and manufactured by Jean d'Aveze Paris in the country of origin, France. If you are dissatisfied with a purchase, simply send your unopened order back to us for a full refund.
Safety, Security, and Privacy
We are committed to your privacy. Your information will not be shared with anyone and is only used to process your order. We do not rent, sell, or trade your information. We do not participate in cooperative databases, which can make your name and postal address, your e-mail address or phone number available to other companies. Your information is unique to Jean d’Aveze Usa; it will not be shared to any third party.
Sales Tax
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Georgia. All orders outside of Georgia will not be charged for Sales Tax.
Sales and Distribution
We only sell and ship to residents of the United States, Canada, South America, Australia and New Zealand.
Discounts and Coupon Codes
Occasionally, we feature promotional coupon / discount programs. Follow these simple steps for redeeming a promotion or discount code.
1. On the payment page in Checkout, enter the code exactly as it appears, in the box next to "Coupon Code:"
2. Codes are case sensitive.
3. Your discount will be applied and shown at checkout.
Cancellations
Orders or parts of an order may be cancelled by our system for various reasons:
* Item(s) not available.
* Difficulty in processing your payment information.
* Duplicate order was placed.
* Cancelled due to a customer request.
If your order is cancelled, you will receive a notice regarding your order via e-mail that will explain the reason for the cancellation. You will be credited for any cancelled order.
Return Policy
Orders can be returned up to 15 days after the ship date for a full refund minus shipping. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You will receive a full refund within 7 days of our receiving your returned product. If shipping was free for your order, it will not be deducted from the credit we apply to your credit card.
Other shipping cost is non-refundable for undelivered, unclaimed and refused packages.
Mail
Jean d’Aveze Usa
dba JDA & Co
7494 Battlefield Parkway
Ringgold, Ga 30736 - Usa
