Info & Shopping Policy


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Satisfaction Guaranteed. We guarantee your satisfaction with Jean d'Aveze Paris skincare and perfume products or you will receive a refund of your purchase order(s) according to our Return Policy detailed as below. We guarantee Jean d'Aveze Paris products with the highest quality and with your complete satisfaction. We have a full commitment to Jean d�Aveze Paris�s established brand name, high quality, good reputation and services.

Jean d�Aveze Paris's shopping website uses a secured shopping system, a security protocol industry standard SSL encryption technology (Secure Socket Layer 128-Bits) that is certified by a Secured Site Certificate issued by SecurityMetrics. SecurityMetrics, Inc. is the leading provider of Payment Card Industry (PCI) and Data Security Standard (DSS) security solutions.

In addition, our shopping cart and payment system is also secured and certified by a Certificate of Security issued by the major credit information company, Equifax Secure Certificate Authority, that attests the security and integrity of our shopping system.

After shopping, at the check-out page, you will see a lock placed in your browser address bar. This lock indicates that you now enter a Secured Payment Zone. If you click on the lock symbol, the Certificate of Security will appear to confirm the security of our Shopping Cart, so that you can shop and pay in confidence.

If you have any questions regarding your shopping cart, orders and any of our products and services, you can email us 24 hours a day, 7 days a week, at

Contact and Order by Phone
To place an order by phone, for advice on skincare, or to ask questions about our products, returns, exchanges, or other inquiries, please call:  Toll Free (877) 288 1495 between 9 am and 5 pm EST Monday through Friday.

Methods of Payment
We accept Visa, MasterCard, American Express & Discover.
* For your security, your billing name and address must match that of the credit card used for payment.

We may cancel or place on hold any order that does not match these criteria.

Shipping and Delivery Time
  • Standard shipping is by USPS First Class Mail with 4-5 days delivery. Expedited Shipping is by USPS Priority Mail with 2-3 days delivery. Automatic tracking and delivery confirmation is available with USPS Priority Mail. 
  • All Orders are shipped the same day, if they are received before 2:00 PM EST; or they will be shipped next day, if received after 2:00 PM .
  • Standard shipping cost is min $2.85 for USPS First Class Mail, and min. $5.85 for USPS Expedited Priority Mail Shipping.

International Orders

  • International orders are shipped by Global Priority Mail with USPS (United States Postal Service) in 2 to 3 business days after your order is processed.
  • Standard international shipping cost with USPS (Air or Ground) is $8.85 for 1 to 3 items; $15.45 for 4 to 6 items; $19.45 for 7 to 9 items; $24.45 for 10 items and over. Please consult us for quantity shipping.
  • International express shipping with USPS International Express Mail is min $16.95 by special request.
  • International order (s) may be subject to local import duties and taxes once the shipment reaches your country of residence.
    Jean d�Aveze Paris-Usa is not responsible for the charges raised by the import Customs duties & Tax authorities in your country of residence. Jean d�Aveze Paris-Usa is also not responsible for your any other charges outside of the Unites States.
    International shoppers should take into consideration of those additional charges and fees, when you place your order online at Jean d�Aveze Paris-Usa website.  
  • International orders will be shipped only to the cardholders’ address.

Please consult us for other international shipping charges.

Damage Claims
If your order or part of your order arrives damaged, please email us immediately before you return the product, so that we can notify the  Carrier and file a damage claim. Please keep all packaging materials for seven business days after notifying us and a replacement will be sent to you promptly.

Our Customer Service Policy
Jean d'Aveze Usa’s company policy is excellence in customer care. We offer you the best and most effective skin care products in the most convenient  shopping experience. If you have a problem or concern with your purchase, please contact us and we will address it promptly and professionally.

Please feel free to contact us with regard to your product purchases, we would be glad to assist you with any questions regarding advice on product selection, product use and application, exchanges or returns for a full refund. We guarantee our Jean d'Aveze skin care products with the highest quality, good results and satisfaction. We have a full commitment to Jean d�Aveze Paris�s brand name, effective products, reputation and services.

From time to time, Jean d�Aveze Usa may update the Terms of Use and Shopping Policy of our website. By using and shopping at this Site, shopper fully accepts and agrees to be bound by the Terms of Use and the Shopping Policy posted on this site, and any successive revisions and modifications, thereof.

High Quality Product Guaranty
We guarantee our Jean d'Aveze skin care products with the highest and finest quality, and with the best ingredients available. We have a commitment to Jean d’Aveze Paris’s reputation established since 1950 for top quality, effective products, excellent value and authenticity.

Our financial responsibility is limited to the exchange, replacement or the full refund of the product ordered. Our product liability is limited to the value of the product purchased.

Genuine Product Guaranty
We guarantee that all products displayed and sold are 100% original genuine products, laboratory tested, quality controlled and manufactured by Jean d'Aveze Paris in the country of origin, France.

Safety, Security, and Privacy
 We are committed to your privacy. Your information will not be shared with anyone and is only used to process your order. We do not rent, sell, or trade your information. We do not participate in cooperative databases, which can make your name and postal address, your e-mail address or phone number available to other companies. Your information is unique to Jean d’Aveze Usa; it will not be shared to any third party.

Sales Tax
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Georgia. All orders outside of Georgia will not be charged for Sales Tax.

Sales and Distribution
Jean d'Aveze Paris highly specialized skincare products are being sold, shipped and distributed in 56 countries worldwide.

Discounts and Coupon Codes 
Occasionally, we feature promotional coupon / discount programs. Follow these simple steps for redeeming a promotion or discount code. 

1. On the payment page in Checkout, enter the code exactly as it appears, in the box next to "Coupon Code:" 
2. Codes are case sensitive. 
3. Your discount will be applied and shown at checkout.

Orders or parts of an order may be cancelled by our system for various reasons:

* Item(s) not available.
* Difficulty in processing your payment information.
* Duplicate order was placed.
* Cancelled due to a customer request. 

If your order is cancelled, you will receive a notice regarding your order via e-mail that will explain the reason for the cancellation. You will be credited for any cancelled order.

Return Policy
Satisfaction guaranteed. We guarantee your satisfaction for the product purchased, or you will receive a refund of your order(s). The refund is subject to the 2 following conditions:

a. Request for refund must be made within 30 days, from the order�s date, and

b. Request for refund must be accompanied by return of the purchased product(s).

To request for refund of a product from your purchase, please contact us in advance for a Return Authorization Number, then send the product back to our company�s address in its original product packaging.   You will receive a refund in 7 days, after our receiving of your returned product, and after we have determined the validity of your request for refund. 

We reserve the rights to refuse any request for refund, if the request is not valid and is not made within 30 days of the return period, and if the request is not accompanied by the return of the purchased product(s).

Shipping costs are not refundable for undelivered, unclaimed and refused packages.

Please contact us with regard to your purchases, we would be glad to assist you with any questions regarding exchanges or returns for a refund. We guarantee our Jean d'Aveze Paris skincare and perfume products with the highest and finest quality, and with your satisfaction. We have a full commitment to Jean d�Aveze Paris�s long established brand name, good reputation and services.